Implementasi Sistem Manajemen Servis Bengkel Motor Berbasis Android dengan Fitur Monitoring Progres Servis Menggunakan Metode Prototype
DOI:
https://doi.org/10.47065/bulletincsr.v6i5.1304Keywords:
Android Application; Motorcyle Workshop; Prototype; Service Progress Monitoring; System Usability ScaleAbstract
Digitalization of services in motorcycle repair workshops has become increasingly important to improve operational efficiency and service quality. However, in many workshops, the management of customer data, vehicle records, service transactions, spare parts usage, and the delivery of service progress information are still carried out manually or through instant messaging applications. This condition results in service data not being centrally documented, vehicle service histories being difficult to retrieve, inefficient communication of service progress to customers, and customers being unable to monitor the progress of their vehicle repairs in real time. This study aims to develop an Android-based motorcycle workshop management application equipped with a service progress monitoring feature to integrate the entire service process into a single system. The contribution of this study is the integration of workshop operational management and customer service progress monitoring into a single Android application. The study adopted the Research and Development (R&D) approach, while the Prototype model was employed as the system development method. The application was validated using Black Box Testing to verify that each system function met the specified requirements and the System Usability Scale (SUS) to evaluate usability from the users' perspective. The developed application integrates customer management, vehicle records, service documentation, service progress monitoring, inventory and service management, payment transactions, thermal receipt printing, and email receipt delivery into a single platform. All Black Box Testing scenarios were declared valid, while the SUS evaluation produced an average score of 77.03, which falls into the Acceptable category with Grade B. These results indicate that the application has good usability, is well accepted by users, and supports the transparency of service information for customers
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