Evaluasi Kinerja Website E-Procurement Pada PT XYZ Di Surabaya Berbasis ISO 25010
DOI:
https://doi.org/10.47065/jimat.v5i4.802Keywords:
E-Procurement; ISO 25010; Performance Testing; Reliability; Apache JMeterAbstract
Digital transformation drives the adoption of e-procurement systems as a strategic instrument for enhancing efficiency, transparency, and corporate governance. However, the realization of these benefits is critically dependent on the technical performance and reliability of the system in use. This study aims to conduct a quantitative evaluation of the performance and reliability of the e-procurement website belonging to PT XYZ, a private company in Surabaya, utilizing the international software quality standard framework ISO/IEC 25010. The primary contribution of this study lies in the methodological synthesis that maps empirical performance metrics generated via load testing with Apache JMeter onto the characteristics of Performance Efficiency and Reliability. The testing was conducted on two critical transactional scenarios, namely new user registration and login, with varying virtual user loads (10, 50, and 100 users). The metrics analyzed included response time, throughput, and error rate. The test results indicated that the system exhibited excellent time-behaviour in the login scenario, with an average response time of 562 ms under a 100-user load, which falls within the "excellent" category according to industry benchmarks. The most significant finding was the consistent 0% error rate across all scenarios, affirming a perfect level of availability and fault tolerance. Consequently, it is concluded that the PT XYZ e-procurement website meets the essential software quality criteria to support critical B2B business processes, and the methodology employed can serve as a robust evaluation model for similar corporate systems.
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