Maitri, Fandevi, Claresta Antonia, and Julius Sutrisno. “ Implementasi Chatbot NgirimWA Guna Optimalisasi Respons Pelanggan Dan Peningkatan Kualitas Layanan Pelanggan Pada UMKM Pakaian Bayi”. Bulletin of Computer Science Research 6, no. 4 (June 21, 2026): 1343-1351. Accessed August 16, 2026. https://www.hostjournals.com/bulletincsr/article/view/1123.